Football Matcher facilitates the collection of payments for players keen to participate in Kickaround games, with transactions being processed once a game is confirmed. Your payment is a declaration of your intent to participate, establishing a commitment to attend the game. It is essential to note that once you have confirmed your attendance through payment, opting out of your attendance is not permissible.
In the event that circumstances prevent you from attending a game for which payment has been made, it's important to understand that the refund policy may vary as it is determined by the individual organiser of each game. Game organisers are responsible for setting their refund policies, which can influence the process and eligibility for refunds following a confirmed payment. The refund policy is clearly stated on each game page.
For assistance or to inquire about a refund, we advise reaching out directly to the game's organiser. Contact information for the organiser can typically be found in your payment confirmation email or by accessing the 'Payments' tab on the Football Matcher website's top menu bar.
Please be aware that as organisers have autonomy over their refund policies, the approach to handling refunds can differ from one game to another. We encourage open communication with organisers to understand the specific refund policy applicable to your game.
Our platform aims to foster a supportive and understanding community where game organisers and players work together to resolve such matters. For more detailed information on handling refunds and understanding the scope of organiser-defined refund policies, please refer to the guidance available on our platform.
.svg.webp){kind=logo}